Refund Policy
At our store, customer satisfaction is important to us. If you have any concerns about your order, please contact our support team so we can assist you.
Return Eligibility
To be eligible for a return, items must meet our return requirements:
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The return request must be submitted within [30 days] of delivery.
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The product must be unused, unopened, and in its original packaging, unless it arrived damaged or defective.
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Proof of purchase or an order confirmation may be required.
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For hygiene and safety reasons, opened or used skincare products may not be eligible for return unless required by applicable law or covered by our damaged or defective item policy.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us at [your support email] within [48 hours] of delivery. Please include your order number and clear photographs of the item and packaging so we can review the issue.
How to Request a Return
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Email us at [your support email] with your order number.
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Explain the reason for your return.
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Wait for our team to provide return instructions.
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Send the item to the return address provided by our team.
Please do not send products back without receiving return authorization.
Refund Processing
Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the return is due to our error or applicable law requires otherwise.
Exchanges
If you received an incorrect or defective product, please contact our support team for assistance with a replacement or another appropriate resolution.
Cancellations
If you need to cancel or change an order, contact us as soon as possible. Orders that have already been processed or shipped may not be cancellable.
Contact Us
For questions about returns or refunds, contact:
Email:
Business Name: